General Terms & Conditions

IDENTIFICATION OF THE SELLER

The Toadi Order BV
Eugène Bekaertlaan 61, 8790 Waregem
BE0674.791.48
Tel. +32(0)56 19 66 11
E-mail invoicing: accounting@toadi.com
E-mail support: info@toadi.com

PRIVACY POLICY

This Privacy policy applies to all online services (that may be) provided to you by The Toadi Order BV, including the website www.toadi.com, its online services and all possible communication via e-mail. May we kindly remind you that you are responsible for all details that you supply to us and that we count on them being truthful.

By using this site you automatically consent to the terms of this privacy policy. Any time you provide information via this site you automatically authorise its collection and use in accordance with this privacy policy. The Toadi Order BV shall not collect personal data from visitors which it reasonably believes to be under age (-18). We advise parents to talk to their children about use of the internet and about information provided to websites.

Like many websites this site actively gathers information from visitors by asking particular questions and giving visitors the opportunity to communicate with us directly via e-mail and forms. The Toadi Order BV also gathers information for the sale of its products. Such information provided may contain personal information (i.e. information that is directly related to you, such as your full name address, e-mail address, telephone number, etc.). The Toadi Order BV is responsible for the safe transfer of the information provided you by, as the consumer.

You are sometimes obliged to provide certain information, in order to participate in particular activities (such as purchasing products or other offers). You will find more details about which information is required and which is optional where we gather such data.

When you navigate a website, certain information may be passively gathered (i.e. without you actively providing such information yourself) using various technical tools such as IP address, cookies and navigation data.
This site, like all others, uses Internet Protocol addresses (IP address). An IP address is a number allocated to your computer by your Internet Service Provider to give you access to the internet. Generally speaking, an IP address contains no personal data, as an IP address is normally dynamic (it changes whenever you make a connection) rather than static (belonging to the computer of a particular user). We use your IP address to investigate problems with our server. Unless otherwise expressly stated, we may use the information you provide to improve the content of our site, to adapt the site to your preferences, and to provide information (upon your request) related to the sale and supply of products.

We may also transfer your personal data to third parties, but only when using the services of third parties (external partners) to supply particular services or products (e.g. orders, technical and logistics services, financial transactions), provided that such third parties have agreed to respect the terms of this privacy policy. Under no circumstances will your personal information be transferred and/or sold to third parties who are not part of your production process, for example, to send you advertising. We may, however, send some of your personal details to potential clients without asking your permission beforehand. This only concerns your e-mail address, the type of robot and the district where you live. If the potential client wishes to do so, he/she may contact you for more information. Under no circumstances will your address or telephone number be transferred to the potential client. We may also use anonymous information collected via this site in any way we desire. Those visiting the website and providing personal information for whatever reason may view and amend their details in accordance with the law for the protection of personal privacy of 8 December 1992. Should the visitor’s data be used for direct-marketing purposes, you have the right to appeal free of charge. This site may contain links or references to other websites. Please note that we have no control over these websites and that our privacy policy does not apply to these websites. Whenever you visit a website, it is recommended always to consult the privacy policy of the website concerned. Whenever this privacy policy is amended, the revised version will be placed on this site. We recommend that you regularly consult our privacy policy, particularly when considering whether to provide your personal data via this site.

For more information please contact us on info@toadi.com.

Price

All prices are stated in EUROS or DOLLARS, including VAT and all other taxes or fees payable by the customer.

Should delivery, reservation or administration costs be charged then this will be mentioned separately. The price indication applies only to the articles as described in the text. The accompanying photos are intended as decoration and may include elements not included in the price.

Payment

We normally accept the payment methods mentioned during the checkout process. Some examples are credit cards, Maestro and payment by bank transfer. We reserve the right not to accept certain payment methods for a specific order and to propose alternative payment methods. Please note that we only accept payments from bank accounts within the European Union (EU) or United States (US). You are responsible for any cost related to the payment transaction. In the case of purchases made by credit card, the purchase will be charged to your credit card once we send your order. Failure to (entirely) pay the invoice by the expiry date will lead to the launch of an internal and external recovery procedure.

RETENTION OF TITLE

The delivered articles remain the exclusive property of The Toadi Order BV until such time as the complete payment has been carried out by the Client.

Where necessary, the Client agrees to inform third parties of the retention of title of The Toadi Order BV, e.g. any one claiming the articles that are not entirely paid.

WARRANTY

Consumers have legal rights under the law of 21 Febr. 2020 2004 concerning the protection of consumers when purchasing consumer goods. This legal warranty applies from the date of the delivery to the first owner. These rights are unaffected by any commercial warranty.

In order to make use of the warranty, the Client must be able to present a proof of purchase. Clients are recommended to keep the original packaging of the goods.

In the event of a problem, the Client must inform the customer service at The Toadi Order BV as quickly as possible. In any case, any problem must be reported by the Client within 2 months of discovering it. After such time, any right to a repair or replacement shall cease.

The legal warranty shall never apply to defects caused by accidents, neglect, dropping, improper use of the article, failure to respect the user instructions or manual, modification or changes made to the article, rough handling, poor maintenance, or any other abnormal or incorrect use.

Defects that appear after a period of 6 months of purchasing or delivery shall not be considered as hidden defects, unless proved otherwise by the Client.

SANCTIONS FOR NON-PAYMENT

Without affecting any other rights held by AiRobots, the Client shall automatically and without notice owe interest of 10% per year on the unpaid amount in the event of non-payment or late payment, as from the date of the default. Furthermore, the Client shall automatically and without notice owe a fixed compensation of 10% on the amount concerned, at a minimum of 25 euros per invoice. Notwithstanding the above, AiRobots reserves the right to recover articles that are not (entirely) paid for.

CHANGES IN THE AGREEMENT

The Toadi Order BV is entitled to amend, extend or add new conditions to this agreement at any time, affecting your use of the Services. You will be informed of all amendments and additions and, if accepted, these shall apply immediately and become part of this Agreement henceforth. Should you not agree with the changes, AiRobots shall be entitled to terminate the Agreement.

FORCE MAJEURE

In the event of force majeure, it may not be possible to fulfil our duties towards you. You will be informed of such a situation as quickly as possible. Once such a force majeure is over we shall resolve our promises. Should this take too long you may withdraw from your purchase. If you have already paid beforehand you will be refunded within 3 days. Force majeure is any situation against our will and out of our control which prevents us from fulfilling our promises to you. This includes strikes, fire, company disruption, energy disruption, disruption in a (telecommunication) network or connection or used communication systems, or the unavailability of our website at any time, non or late delivery by suppliers or other third parties involved.

INTELLECTUAL PROPERTY

Our website, logos, texts, photos, names and in general all our communication is protected under copyright.

This means that you are not permitted to copy or reproduce our logo, website, photos, names, texts, colour combinations, etc. without our prior permission.